Answered

[Closed] I cant use my vike

My tv is subscribed to viki it took payment already. But when i play tv shows is says locked & when i go to check if im subscribed it says yes i am but i need to restore purchase on the setting page to link the subscription with my account. But when i go to setting and click restore purchase it always says something went wrong (restore error 500 : failed to contact roku server to verify transaction ID) PLEASE HELP ME its already 5 days since i cant watch anything
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  • Official comment

    Hi cocobear23,

    Thanks for reaching out to us. 

    Your ticket on the Help Center has been attended to and please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Cheers,
    Nina 

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  • Ps: i cant even uninstall the viki app from my roku tv to re-install maybe that will help.

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