Answered

[On Hold] Constantly having to login to my account.

Twice this month and last month I have had to login thru my roku device in order to access my account. Why is this? Is it a problem with my roku device or does viki just log me out every so often?

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  • Official comment

    Hi danielj226_282 & teresalohsun_86,

    We'll be reaching out to you privately via email/ticket to better troubleshoot your issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Michelle

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  • Hi danielj226_282,

    We're sorry that you're experiencing this issue. Our team is aware of it and will be looking into it as soon as they can.

    We forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.

    Hope this helps for now. Please do let us know if you have any additional questions or concerns.


    Thank you,
    Kristoffer‍

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  • Have the same problem always have to login.

    -1
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