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possible app instability on roku tv

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mundodosdoramas2022_193
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I use roku tv, as soon as I entered the viki app it just kept loading and it doesn't finish loading. I already uninstalled and installed the application now it didn't work, when you log into the account the qr code just keeps loading and a message appears written codeGenerationError
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    Kristoffer

    Hello mundodosdoramas2022_193,

    Thank you for writing in to Viki Community Support. We're so sorry that you're experiencing this video issue on the Viki app.

    Could you first please try the following:

    1. Uninstall and reinstall the Viki app from your device.
    2. Turn your device off and on again.
    3. Log back in to your Viki account by following the steps here.
    4. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • What's your device and Operating System?
    • What version of the Viki app are you using? You can find it on the app settings.
    • Screenshot of the issue or the error message you see.

    Thank you so much for your help. We'll look forward to your reply.

     

    Best,
    Kristoffer‍

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