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[Closed] Show starts with subtitles that disappear after 5-10 mins

I've been watching "Let Me Be Your Knight" and the subtitles started disappearing on ep. 10. The episode started well, then after about 5-7 minutes, they disappeared. Same thing has happened at the start of ep. 11. I tried restarting my Mac, changing browsers, using the Viki app, re-installing the app... but none of it helped. What can I do to fix this???

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  • Official comment

    Hi hwmpfs5a8e_151,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Best,

    Nina 

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