1. Help Center
  2. Community
  3. Community Forum
Answered

[Closed] Learn Mode stopped working

Avatar
karmicm_619
Follow

Hi - I use Chrome and have cleared the cache, closed window and logged back in.   When I click on the subtitles button it does not let me turn on Learn Mode.   It was working for the first six episodes of Witch's Romance.  I'm on episode 8 and it won't work.  

 

0

Comments

3 comments
Sort by Date Votes
  • Official comment
    Avatar
    Darl

    Hello karmicm_619,

    Thanks for writing to us!

    We're sorry you're experiencing these problems on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser

    Are you still experiencing these issues? If so, could you please share with us the following information?

    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • Your current location
    • A screenshot or screencast of the error message or issue
    • Your console log and network HAR file. For more information on how to locate these, click here.

    We look forward to your reply!

     

    Best,

    Darl

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    Comment actions Permalink
  • Avatar
    altercogitum_224

    Hello, I have the same problem. It doesn't work on my personal computer on firefox or on chrome. I also tried on my profesionnal computer, and it doesn't work. I tried your solutions but it doesn't work

    -1
    Comment actions Permalink
  • Avatar
    Darl

    Hi altercogitum_224,

    Thanks for reaching out to Viki Community Support.

    We've seen your ticket on the Help Center and it has been attended to. We’ll be closing this to prevent confusion of multiple requests.

    Should you have any further questions, please feel free to contact us anytime.

    Have a great day!

    Thanks,
    Darl

    0
    Comment actions Permalink

Post is closed for comments.

Didn't find what you were looking for?

New post