[Closed] Error VSF_6404

• Official comment

  

  Darl

  January 05, 2022 08:35 (Edited January 05, 2022 08:36)

  Hello there,

  Thank you for writing to Viki Community Support!

  We're sorry that you're experiencing this error on your device. Depending on the error code you're seeing, we suggest the following steps:

  • Error VSF_6460
    Solution: This error means your device is unable to support DRM. It should still be able to play non-DRM videos. We suggest watching DRM videos on another supported device.
    
    
  • Error VSF_6400, VSF_6401, VSF_6404, VSF_6422, VSF_6461, VSF_6500
    Solution: Try again in a few minutes.
    
    
  • Error VF_EXO_6001, VF_EXO_6002, VF_EXO_6004
    Solution: Switch to another supported device.

  For more information: Why am I seeing this error message on my device?

  If the above does not help resolve the issue, could you please provide us with the following helpful information:

  1. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
  2. What version of the Viki app are you using? You can find it on the app settings.
  3. What's your device and Operating System version?
  4. Your internet speed. To test this download this application and share the results: Android or Apple
  5. Screenshot of the issue or the error message you see.

  We look forward to helping you soon!

   

  Best,

  Darl

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• 

  sandi_bb

  February 25, 2022 02:42

  Hi

  I was watching Sell Your Haunted House. Hot to episode 6 and started to get this error. It appears now whenever I try to watch any of the episodes. However this error only shows up for this drama, no others.

  0

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• 

  Michelle (CX)

  February 25, 2022 07:42

  Hi sandi_bb,
  
  There was a Kocowa playback issue earlier that is now fixed, so you may return to Viki and continue watching :)
  
  If you are still having technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.
  
  Cheers,
  Michelle

  -1

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