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"Oh no! Something went wrong"

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trishrobertson347_430
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I'm on vacation and am trying to use my chromebook to watch the latest episodes of my dramas. I keep getting an error message.  What can I do to fix this issue. I'm using Chrome on an Acer chromebook. Other videos play on other sites...

Trisha

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    Kristoffer

    Hello trishrobertson347_430,

    Thank you for writing in to Viki Community Support. We're so sorry that you're experiencing this video issue on the Viki app.

    Could you first please try the following:

    1. Delete and Reinstall the Viki app
    2. Reboot your device
    3. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • Does this occur when you use 3G/4G?
    • What's your device and Operating System version?
    • What version of the Viki app are you using? You can find it on the app settings.
    • Screenshot of the issue or the error message you see.

    Thank you so much for your help. We'll look forward to your reply.

     

    Best,

    Kristoffer

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