Answered

Watchlist not found when using website

If I use Viki on my laptop (website) there is no option to view my watchlist. However, when I go to a show I want to save, it only lets me add to watchlist and not following. On the app, it does show both following and watchlist.
Anyone else with the same issue?

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  • Official comment

    Hi momageddon13, 

    Thanks for writing to us.

    We're sorry you're experiencing these problems with the Continue Watching feature/Watch Markers on Viki.com.

    Please note that Continue Watching/Watch Markers usually take 15 - 30 mins before it is updated. Also, dramas/movies must have been played for at least five minutes.

    Do also ensure that you're logged in to your Viki account.

    If you still do not see your Continue Watching list/Watch Marker updated, to make sure this is not a browser issue can you please try the following?

    -Log out from your account
    -Clear your browser cache and cookies - How do I clear the cache and cookies on my web browser?
    -Close your current window, then launch a new window
    -Log in to your Viki account
    -If you're on a web browser, follow the steps here to disable or ensure that adblock is disabled: https://support.viki.com/hc/en-us/articles/229774407
    -If you are using Firefox, disable your Enhanced Tracking Protection feature for Viki.com
    -If you are using Chrome, check that you have the Chrome adblock toggled off or that Viki.com is added to the list of 'Allow' sites. Copy this into your browser: chrome://settings/content/ads?search=ad

    If the above does not help, please know that there will be times where continue watching may not update intermittently and that our team is working to improve this. We seek your kind understanding and patience on this.

    Have a nice day! 

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    Best,
    Nina

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