Answered

Cannot Find Viki App on Firestick TV

I followed the instructions shared but there is no Viki app in the Movies and TV category. 

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  • Official comment

    Hi there,

    Thanks for writing to us!

    In order to download Viki app on your Fire TV devices, please ensure that your device is able to support Fire OS 6 onwards.

    Learn how to update or download the Viki app on Fire TV devices here. You can learn more about our supported devices here

    Please let us know if the problem persists for you after the update and we would be happy to look into it for you! Do also include the following information:

    • Your Amazon Fire TV device model/version (Refer to this page for a reference list: https://www.amazon.com/gp/help/customer/display.html?nodeId=201640900)
    • The device OS (You can see your version of Fire OS by going to Settings > Device > Fire TV and looking at the "Software Version" details)
    • A photo of the search results you see on your Fire TV device while looking for the Viki app

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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