Answered

[Closed] Unabe to Change my password

Hello O tried to reset my password and I received an e-mail and ir got to first pague on site.When I click on reset my password ir asked my actual password. I forgot ir. At Lady how can I get it changed? Thanks a lot Yara
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  • Official comment

    Hi bechaine_899,

    We're sorry that you're having the same issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Have a nice day!

    Best,

    Nina 

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  • Hello yaraleticiamelo_788,

    We're sorry to hear you're having trouble logging in. We'll get you back in quickly!

    We have made some changes to your account and you should be able to reset your password now.

    To reset your password:

    1. Go to viki.com/forgot_password
    2. Enter the email address you used to register
    3. You will receive an email with further instructions. Follow the steps and update your password. Make sure to check your Spam folder if you don't see the email in your Inbox.

    Please let us know if you experience any trouble resetting your password so that we can assist you!

    Best,
    Kristoffer

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  • Dear kristoffer,

    I have the same problem. But I forgot my password. I sent an email, and i followed the steps. But by making a new password, it says something went rong. I tried everything.

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