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Learner's Mode

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byelingual
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Hi, these days Korean subtitles for learners' mode are out of sync for almost every show. It's about 30sec ahead of the video and English subs. I would really appreciate it if you can fix this problem.

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    Suijin

    Hi there byznreryilmaz_672!

    Thank you for contacting Viki Support and we're sorry to hear about the issue you're experiencing with Learn Mode. 

    To make sure this is not a browser issue can you please try the following?

    • Log out from your account
    • Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    • Close your current window, then launch a new window
    • Log in to your Viki account
    • Try again from another browser

    Are you still experiencing these issues? If so, could you please share with me the following information?

    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.

    Looking forward to your response! 

    All the best,

    Suijin

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

     

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