[Solved] app disappeared on TV and firestick

to whom it may concern,

I'm writing this email to inform you  and to invite you  to fix the problem with the app.

I downloaded the app. on both my firestick tv and my new  Tv ( XIAOMI) which  was already provided with it.

Today ( 5/10/2021)  I realized that on both devices it has magically disappeared. What's going on?

I also want to inform you that  I own another firestick (the vapp is working  without problems )and on my tablet and mobile phone everything is ok.


I kindly ask you fix this problem as soon as possible.


Best regards


Roberta G.




1 comment
  • Official comment

    Hi there,

    Apologies for the inconvenience you experience with Viki on your TV devices.

    This issue is now rectified. Kindly delete the current app on your Android TV/Fire TV and reinstall the updated app version 2.18.2

    If you are still having technical issues, please send details (screenshots included) to our Help Center at and we will get back to you as soon as possible.


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