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[Closed] Can’t find Viki at all in firestick

New firestick and cannot find Viki anywhere
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  • Official comment

    Hello vo_julieh_225,

    We're sorry to hear that you experienced these issues!

    In order to download the Viki app version 2.17.0 and newer on your Firestick devices, please ensure that your devices are able to support Fire OS 6 onwards.

    Learn how to update or download the Viki app on Firestick devices here. You can learn more about our supported devices here.

    We hope this helps!


    All the best,
    Kristoffer

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  • Hello remymxo, 

    Thanks for writing in. 

    Here's how you can add the Viki channel to your Amazon Fire TV device.

    1. Press the Home  button on your Amazon Fire TV remote
    2. Select Apps at the top of your screen, then Categories.
    3. Under Movies & TV , scroll down until you find the Viki app.
    4. Click the app and select Get: Free to download.

    Once downloaded, the Viki channel will be added to the list of channels under Home on the main screen. Scroll down until "Your Apps & Channels", and you will see the Viki channel.

    If you prefer, the app can be moved to the front of the list by selecting "Pin to Front" through the Menu  button on your Amazon Fire TV remote.

    Hope this helps. 

    Cheers,

    Mia

    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Cannot find Viki app on my Fire TV device, I made a whole roll for all the "movies & TV" category and I didn't find the app, even I tried using the search option but no luck for me.

    Any advice for me?

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  • Hi monitosjr_997,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center to further assist you with your concern.

    Thank you,
    Kristoffer

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  • I made a factory restart but still no show the VIKI app

    My fire stick data is:

    Fire TV Stick (2nd Gen)
    software OS 5.2.8.4(672751320)
    Home version 6322095.1

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  • Hello monitosjr_997,

    We're still waiting for your response via a ticket on the Help Center.

    Kindly respond with this information so we can further assist.

    Best,

    Kristoffer

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  • I have the same issue. I had the app previously but now everytime I try to login it says error cant connect to server. I uninstalled the app and now I cant find it anywhere in the app store to download. Are you no longer available for the fire stick?

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