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No image on Apple TV

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danielabrwn_704
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When playing many show sound comes on but no image. Receive error saying to check HDMI connection. However all other apps work on Apple TV except ViKi.
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    Permanently deleted user

    Hello danielabrwn_704,

    Thanks for writing in!

    I’m sorry that you're experiencing issues with Viki on your Connected TV Device.

    To make sure this is not an app problem can you please try the following?

    Log out from your account
    Uninstall and reinstall the Viki app from your device.
    Turn your device off and on again.
    Log back in to your Viki account 

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    - What is the version of the Viki app are you using? You can find this information in the app settings.
    - An exact description of the issue you're experiencing.
    - Which device and model number are you using?
    - Your current location /region.
    - Which specific movies or episodes are causing this issue? Please give as many details as possible
    - Error message, if any

    I'll look forward to your response.

    Best,

    Mia

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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