Different devices

Unable to use Vikki pass on my sony tv. Have paid 12months subscription on my Ipad but not working on my Sony tv.


  • Official comment

    Hi doigy10_47,

    Thank you for writing into Viki Community Support.

    We're so sorry about the video issue on the Viki app on your Sony TV. We'd be happy to assist you in finding a solution to this issue.

    Could you first please try the following:

    1. Uninstall and reinstall the Viki app from your Sony TV.
    2. Turn your device off and on again.
    3. Log back into your Viki account by following the steps here.
    4. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • What's your Sony TV operating System?
    • What version of the Viki app are you using? You can find it on the app settings.
    • Screenshot of the issue or the error message you see.

    Thank you so much for your help. I'll look forward to your reply.

    Viki Community Team Member

    Note: To respond to the thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received

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  • I have 12month subscription of vilki which works on my ipad but unable to
    Work on my vikki app.on my sony tv

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