Answered

[Closed] Loud volume after pausing

The volume is at max when I continue watching an episode after pausing for a moment. It's been like this for about a week now. What could be causing it? I have no problems on other sites.

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  • Official comment

    Hello malen83, 

    Thank you for writing in. 

    Does it pause on ads or this issue happens when you manually pause the video? 

    Also, have you noticed if this happens on other apps? 

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki

    If this does not help resolve the issue, could you please provide me with the following helpful information:

    1. Does this occur on all shows?
    2. What version of the Viki app are you using? You can find it on the app settings.
    3. What's your device and Operating System version?

    Looking forward to your reply. 

    Best, 

    Mia

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • It happens when I pause the video manually. I have VikiPass Standard, so no ads. I always watch Viki on my laptop so I don't have any apps downloaded, but I did log out and in again; this didn't change anything. It occurs on all shows. My laptop is an HP Notebook Intel Core i5 7th Generation, 64bit, Windows 10 version 21H1. My browser is Microsoft Edge version 93.0.961.44.

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  • Hi there,

    Thanks for getting back to us. 

    We will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Mia

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