Answered

New Customer Problem with Roku App Subtitles

Hello all I am new customer to your monthly service and am wondering why there are no Viki App subtitles like other streaming services but instead we have to use the Roku's really ugly and obtrusive CC?

I know it works but if you don't turn on the background color you can't read it half the time then it is just an eye sore on the screen.  Does Viki App not provide any subtitles at all?

Thank you for your help.  I hope I am just missing something or this is a temporary thing.  I like the service but not sure I will find it worth paying for if that is the case.  Seems to be fine on web browser.

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  • Official comment

    Hi todd765,

    Welcome to Viki!

    I’m sorry that you're experiencing subtitle issues with Viki on your Roku TV Device which negatively affected your watch experience.  We'll do our best to help you with your subtitle issues.

    With regard to missing subtitles, to make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki channel from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    As subtitle language, size and style of your Viki Channel is determined by your Roku device's system settings, let's try these steps to adjust your subtitle settings too:

    1. Visit the Main Menu of your Roku device's homepage
    2. Select Settings and look for System then Language
    3. Select 'English' or the desired language for your system
    4. Once you're done, return to the Viki Channel and check that the 'CC' icon on the bottom left of the video screen is togged on in blue
    5. Press * on your remote and select <On> under the captions options.

    Are you still having the same issues with the Viki channel? If so, can you please provide the following information?

    1. Which device and model number are you using? (Go to the Roku homepage > Settings > System > About)
    2. The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
    3. Which specific movies or episodes are causing this issue? Please give examples.
    4. A screenshot/photo of any other error messages/page you see

    I'll look forward to your response.

    Best regards,

    Lyn
    Viki Community Team Member

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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