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[Closed] Reset password link not working

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jamil50987_726
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When I click the reset password link in my email it just sends me back to the long in page. It doesn’t offer me any way to reset my password. Why?
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    Lyn
    (Edited )

    Hi jamil50987_726,

    Thanks for contacting Viki Community Support. 

    We're sorry to hear you're having trouble with reset.

    Usually, the reason why you'll be redirected to the homepage is if the device is still logged into the account.  Please log out Viki account so that the reset password link will work.

    For more info, please check:
    I forgot my password, how do I reset it?
    How do I log in to Viki?

    I hope this helps.

    Best regards,

    Lyn
    Viki Community Team Member

     
     
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