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Video is freezing after playing ads

We are unable to watch videos on my Sony TV app where videos freeze after playing ad.. if we resume the video the ad plays again. We are unable to use this app.
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    Hello anagha_pirangute_469,

    Thanks for writing in!

    We're sorry that you're experiencing Ad issues with Viki on your Sony TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. Can you name or describe the ad that caused issues while watching videos on Viki?
    2. After the ad causes the TV to freeze or force close, what happens next? Does the device crash? Does the app close? Are you able to open the app again without restarting your device?

    3. A screenshot of the ad or ads that are causing this issue. Please let us know if it's multiple ads and what episode you were watching when it happened.

    I'll look forward to your response and thank you so much for taking the time to answer my questions.

    Best regards,

    Lyn
    Viki Community Team Member

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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