[Closed] Video Not Loading
Anybody experiencing problems with videos not loading on iPhone or iPad? For the past 2 days I continue to get an error message: Oh no! Something went wrong. We are looking into it as you are reading this. Please try again in a few minutes. I keep retrying but the program keeps streaming, does not load, and the error message comes back up. I pay the yearly premium for Viki and never experienced this.
Thank you for writing in to Viki Community Support. I'm so sorry that you're experiencing this video issue on the Viki app.
Could you first please try the following:
Are you still experiencing these issues with the video player? If so, can you please provide the following information?
Thank you so much for your help. I'll look forward to your reply.
My Viki pass is not recognized on my TV
Thanks for writing in to us with your issue.
As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center shortly.
Please help to respond there too as this post will be closed to prevent multiple requests confusion.
Hope this helps!
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