Answered

[Closed] Unavailable for download on firestick

I watch Viki all the time on my firestick but when I clicked on it today it said content not found or user does not have access.
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  • Official comment

    Hello emily_hagland722_309,

    We're sorry to hear that you experienced these issues!

    If your device is operating on Fire OS 5.2.8 and below, you will only be able to access Viki app version 2.9.4. On this version of the Viki app, you will no longer be able to receive newer updates and if you are experiencing issues, our team will not be able to fix them.

    In order to download the latest Viki app version 2.17.1 on your Fire TV devices, please ensure that your device is able to support Fire OS 6 onwards.

    Learn how to update or download the Viki app on Fire TV devices here. You can learn more about our supported devices here.

    Please let me know if the problem persists for you after the update and I would be happy to look into it for you!

    Thank you,

    Charisse
    Viki Community Team Member

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  • The problem is once the app is gone, we aren't able to use it anymore and not even download the old version.. . Why would you guys disable older versions of your app knowing very well peoples firesticks still run on 5.2.8? So we can't use your app unless we buy a newer firestorm? Terrible way of rolling out updates to your product.

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  • Hello missrightbts,

    Our apologies if the recent app version is causing inconvenience on your end. We had issues with our updates previously and was only approved for version 2.17 with new OS requirements.

    However, we understand where you're coming from on this matter and we're very sorry if this has affected your viewing experience.

    Best,
    Charisse
    Viki Community Team Member

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