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Problem with new app version on tablet

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harmony89_533
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I installed the new version of the app on my Android tablet. Now it reads the device as if it were a TV and does not allow login. When you manage to log in and start the video, it is impossible to access the basic commands for pause, play and various settings.

 

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Ho installato la nuova versione del l'app sul mio tablet Android. Ora legge il device come fosse una TV e non permette il login. Quando si riesce a fare il login e fare partire il video, è impossibile accedere ai comandi base per la pausa, il play e le varie impostazioni.

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    Lyn

    Hi harmony89_533,

    Thank you for writing to Viki Community Support!

    I'm sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki

    If this does not help resolve the issue, could you please provide me with the following helpful information:

    1. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    2. Your internet speed. To test this download this application and share the results: Android or Apple
    3. Screenshot of the issue or the error message you see.

    I look forward to helping you soon!

    Best regards,
    Lyn
    Viki Community Team Member

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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