Answered
[Closed] Viki app not available on fire tv stick
No matter how much i search in apps, in general or through voice search viki app doesnt show up. Other Asian apps such S iqiyi are shown in suggestions when i search viki but not viki.. Many users seem to face this issue.. Is viki removed from firetv?
Comments
Hi,
I'm sorry to hear that you experienced these issues!
If your device is operating on Fire OS 5.2.8 and below, you will only be able to access Viki app version 2.9.4. On this version of the Viki app, you will no longer be able to receive newer updates and if you are experiencing issues, our team will not be able to fix them.
In order to download the latest Viki app version 2.17.1 on your Fire TV devices, please ensure that your device is able to support Fire OS 6 onwards.
Learn how to update or download the Viki app on Fire TV devices here. You can learn more about our supported devices here.
Please let me know if the problem persists for you after the update and I would be happy to look into it for you!
Best regards,
Lyn
Viki Community Team Member
I found a reply in another post saying that the new updated app will only work if your fire tv/stick runs on Fire OS 6. If it runs on 5.2.8.0 or below it is unavailable. I'm having the same problem. My OS is the 5.2.8 and my stick says its up to date. Looks like it's phone casting for awhile.
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