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[Solved] Watchlist Disasappears

I have had this happen more than once.  Has this happened to anyone else?  This can be a deal breaker for me because who wants to have to memorize every title just in case they go to to their watch list one day only to find their titles are no longer there. This is just not okay. 

If anyone has found a solution or an alternative streaming channel please send me a message.

 

Lisa 

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  • Official comment

    Hello everyone!

    Providing a bit more clarity about your questions on the latest Roku Channel version:

    We’ve removed the ‘Follow’ feature and the ‘Following’ list is no longer available with the new updated Viki Channel version 2.13 on Roku. You can now add shows directly to your ‘Watchlist’ on Roku instead. Learn how to do this here.

    For shows that were previously followed on the Roku app, they will still appear on your ‘Following’ list and can be accessed when logged into your Viki account on Viki.com or the Viki mobile app. For quick access to these shows on your Viki Roku Channel, you can add them to your ‘Watchlist’ as well.

    We understand that there may be confusion between the ‘Following’  and ‘Watchlist’ feature, and have shared your feedback with our team.

    To clarify - the ‘Follow’ feature enables you to get notification updates for new shows on the Viki mobile app, whereas ‘Watchlist’ allows you to save any show and view it across all your devices at a later time.

    We apologise for any inconvenience this has caused and seek your kind understanding. We hope to streamline all our Connected TV apps and provide you with a better user experience.

    If you are having other technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Thank you!
    Michelle

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  • Yes, today. It shows on my phone app but not my tv roku app. 😕

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  • Hello All!

    We're really sorry if you're having these issues with your Roku device.

    We are currently looking into this and we will update this thread as soon as we get the answer.

    We do apologize for the inconvenience this has caused you.

    Best,
    Kristoffer

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  • I can't get past the second episode of Mr Queen on my Roku.  I am up to Episode 18 but only 1 and 2 show on my Roku.  It is okay on my tablet and PC.  I have the Viki Pass and I even logged out and back in - didn't help...Please advise

     

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  • Hello maranyc,

    We're sorry if you're having issues with your "Continue Watching List". Please note that we have an ongoing issue with it at the moment and you may follow this thread for any updates.

    We do apologize for the inconvenience this has caused you.

    Best,
    Kristoffer

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