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All Kocowa content freezes

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radarvind20_198
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I recently upgraded from viki standard to viki plus pass. But while all standard videos play without a hitch, any drama from kocowa keeps freezing within seconds of starting it. The video freezes while the audio continues. I’m on a LG smart tv and use the Amazon Fire Stick to watch. Is there a solution to this?
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    John Rey

    Hello radarvind20_198,

    Thanks for writing in!

    I’m sorry that you're experiencing issues with Viki on your Connected TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back into your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. An exact description of the issue you're experiencing.
    3. Which device and model number are you using?
    4. Which specific movies or episodes are causing this issue? Please give as many details as possible
    5. A short video of the error message or issue.

    I'll look forward to your response.

    Best,
    John Rey
    Viki Community Support

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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