[Closed] Rakuten viki app is not available on my fire Tv stick

It is working on my laptop and my mobile but it is showing network error on fire tv stick, though other apps are working. So I uninstalled to reinstall but i was not able to search the app in the fire tv stick app store. 

fire OS version -

Viki version - 6.14.1 



  • Official comment

    Hi All,

    We're very sorry for the confusion caused after the Viki App update on Fire TV.               

    If your device is operating on Fire OS 5.2.8 and below, you will only be able to access Viki app version 2.9.4. On this version of the Viki app, you will no longer be able to receive newer updates and if you are experiencing issues, our team will not be able to fix them.

    In order to download the latest Viki app version 2.17.1 on your Fire TV devices, please ensure that your device is able to support Fire OS 6 onwards.

    Learn how to update or download the Viki app on Fire TV devices here. You can learn more about our supported devices here.

    Please let me know if the problem persists for you after the update and I would be happy to look into it for you!

    Best regards,

    Viki Community Team Member

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  • I’m having the same problem since the new viki update, I’ve tried finding and downloading it every way possible but it keeps saying firestick device not compatible. Cannot find it anywhere. I also tried downloading an older version of Viki and still not working

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