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Trying to reset password, but email link takes me to homepage?

Can someone contact me concerning this issue? Thanks!

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  • Official comment

    Hi ky56,

    Thanks for contacting Viki Community Support. 

    I'm sorry to hear you're having trouble with reset.

    Usually, the reason why you'll be redirected to the homepage is if the device is still logged into the account.  Please log off the account for the password reset link to work.

    For more info, please check:
    I forgot my password, how do I reset it?
    How do I log in to Viki?

    If you're still in need of assistance, please let me know, and I'd be glad to look into it for you.

    Thank you,
    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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