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[Closed] Black screen w/subtitles

This is getting rather complicated. I'm connecting my laptop to the TV with a HDMI cable. The screen for Viki  are black with audio and subtitles. It happens for Netflix too, black w/audio no subtitles though. It doesn't do this on my other laptop, so I figured it was the new  updated Edge browser on my new laptop. 

It doesn't seem to be the problem though. I tried watching My Room mate is a Gumiho on Viki and it happens. I switch over to Drama Cool or Drama Nice and it works fine.

What could it be? Any computer geeks that can help? 

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  • Official comment

    Hi funinthesunkauai_173

    Thanks for writing in.

    The issue you're experiencing is due to a security feature related to DRM which prevents unauthorized access to Viki content via screen mirroring or via HDMI.

    To circumvent this issue in the meanwhile, we recommend the following options:

    1. Use Chromecast.

    2. Use Android/Fire TV devices to stream to the TV

    3. Use Airplay via an Apple TV.

    Best,

    Lyn
    Viki Community Team Member

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