[Closed] Unable to watch shows

• Official comment

  

  Anj

  July 09, 2021 06:32

  Hello smshalinigupta_51,

   

  Sorry to hear you're experiencing this issue.

   

  To make sure this is not a browser issue can you please try the following?

  1. Log out from your account
  2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
  3. Close your current window, then launch a new window
  4. Log in to your Viki account
  5. Try again from another browser

  Are you still experiencing these issues? If so, could you please share with me the following information?

  • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.

  • Your console log and network HAR file. For more information on how to locate these, click here.

   

  I look forward to your reply!

   

  Kind regards,

  Anj

  Viki Community Team Member

   

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  smshalinigupta_51

  July 09, 2021 07:12

  Hi Anj!!

  Hope you're doing well.

  I am currently using mozilla firefox version 72.0.2 on my windows operating system

  the problem however sontinues on my iOS app where it displays "oh no! something went wrong"

  I am using iOS 14.6 on my apple 8 plus phone

  I have tried restarting my phone several times and also tried deleting the app and app info and then re installing the app

  nothing seems to work for now.

  I am unable to attach the HAR file in this section, please tell me a way to do so.

  here is the console log:

  this page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. 1122930v

  Some cookies are misusing the recommended “SameSite“ attribute 26

  Feature Policy: Skipping unsupported feature name “payment”. v3:1:43375

  Feature Policy: Skipping unsupported feature name “payment”. v3:1:43513

  Feature Policy: Skipping unsupported feature name “payment”. v3:1:42637

  Specified “type” attribute of “application/dash+xml” is not supported. Load of media resource https://manifest-viki.viki.io/v1/1122930v/akamai/main/mpd/normal/viki/high/sd/non_kcp/dt2_dt3/manifest.mpd?tag=mpdhd%3Ahigh%3Anon_kcp%3AsourceVIKI%3Ampd%3Acached%3Adt2_dt3&app=100000a&u=43390405u&h_country=in&h_data_center=sng&h_host=playback-streams-6bc9977ddd-kf8qw&h_timestamp=1625812517&sig=74cb157fcd56637fa34da11b62025b74f2fb0616 failed. 1122930v

  All candidate resources failed to load. Media load paused. 1122930v

  downloadable font: no supported format found (font-family: "VideoJS" style:normal weight:400 stretch:100 src index:1) source: (end of source list)

  MouseEvent.mozPressure is deprecated. Use PointerEvent.pressure instead. 82852da9.3c4906d8b2e2a42a2f05.js:1:62883

  downloadable font: no supported format found (font-family: "VikiIcons" style:normal weight:400 stretch:100 src index:1) source: (end of source list)

  downloadable font: no supported format found (font-family: "icons" style:normal weight:400 stretch:100 src index:1) source: (end of source list)

  Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://vikidash.akamaized.net/1122930v/dash/1122930v_dash_high_360p_drm_1b63f6_2103240201-video-avc1.mp4. (Reason: CORS request did not succeed).

   

  Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://vikidash.akamaized.net/1122930v/dash/1122930v_dash_high_240p_drm_ae7155_2103240201-audio-und-mp4a.mp4. (Reason: CORS request did not succeed).

   

  Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://vikidash.akamaized.net/1122930v/dash/1122930v_dash_high_360p_drm_1b63f6_2103240201-video-avc1.mp4. (Reason: CORS request did not succeed).

   

  Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://vikidash.akamaized.net/1122930v/dash/1122930v_dash_high_240p_drm_ae7155_2103240201-audio-und-mp4a.mp4. (Reason: CORS request did not succeed).

   

  Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://vikidash.akamaized.net/1122930v/dash/1122930v_dash_high_360p_drm_1b63f6_2103240201-video-avc1.mp4. (Reason: CORS request did not succeed).

  2

  VIDEOJS: ERROR: Improper value "NaN" supplied for for height 8 043400ff9feab15f86eaa6ddad6706145b30f2e7.9b7e05c23de9b7daa0b2.js:1:13645

  ​

  vv

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• 

  Anj

  July 09, 2021 07:35

  Hi smshalinigupta_51,

  Thanks so much for sending that in!

  To help you with your concern, we will be contacting you via a ticket in the Help Center shortly to further assist you.
  
  Kindly respond there as well, as this post will be closed to avoid confusion of multiple requests.

  Kind regards,
  Anj
  Viki Community Team Member

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