Answered

[Closed] Login failed

Trying to login multiple ways but always says 'login failed check internet connection and try again' when not internet connection problem for any other app
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  • Hello there,

    Thank you for contacting Viki Community Support.

    Upon checking, we can confirm that you were able to login to your account recently.

    Please let us know if you need further assistance.

    Best,
    Kristoffer

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  • No, it still gives me the same error message. And if I leave that screen it shows I still need to login. Have tried reinstalling and deleting cached data. Still the same message and no access.
    I have an oppo if that helps

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  • Hello karendmalam_253,

    We're sorry if you're still having issues logging in to your account.

    May we have a copy of the error when you're trying to login by sending us a screenshot?

    We will wait for your response.

    Best,
    Kristoffer

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  • I emailed a screenshot, did you receive? Not sure how to put a screenshot here

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  • Hello there,

    We're sorry for the delay in responding to this query.

    May we know if the screenshot you've sent has already been addressed via email?

    Best,
    Kristoffer

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  • No not yet

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  • Hi there,

    We will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Best,
    Kristoffer

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