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[Solved] Rakuten Viki not loading on Amazon Firestick

Can no longer get it to load up. Worked perfectly in the past.
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  • Hello nigel_summers_448,

    I’m sorry that you're experiencing issues with Viki on your Amazon Fire TV Device.

    To make sure this is not an app problem can you please try the following?

    • Log out from your account
    • Uninstall and reinstall the Viki app from your device.
    • Turn your device off and on again.
    • Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    • What is the version of the Viki app are you using? You can find this information in the app settings.
    • An exact description of the issue you're experiencing.
    • Which device and model number are you using?
    • Which specific movies or episodes are causing this issue? Please give as many details as possible
    • A screenshot, picture, or short video of the error message or issue.

    I'll look forward to your response.


    Best,
    Kristoffer

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  • Hello,
    I was having the same problem. I uninstalled the app to reinstall it but it won’t show up in the App Store. Is Viki no longer supported on fire stick?

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  • Ditto

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  • Hello ladystouchjewelry & megabratt21_341,

    In order to download the Viki app version 2.17.1 and above, on your Fire TV devices, please ensure that your device is able to support Fire OS 6 onwards.

    Learn how to update or download the Viki app on Fire TV devices here. You can learn more about our supported devices here

    If you are still having technical issues after the update, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    All the best,
    Michelle

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