[Closed] english subtitles

• Official comment

  

  Charisse

  July 06, 2021 05:02

  Hello collettms49_84,

  We're sorry to know that you're experiencing subtitle issues with Viki on your Roku TV Device.

  To make sure this is not an app problem can you please try the following?

  1. Log out from your account
  2. Uninstall and reinstall the Viki channel from your device.
  3. Turn your device off and on again.
  4. Log back in to your Viki account

  As subtitle language, size and style of your Viki Channel is determined by your Roku device's system settings, please try these steps to adjust your subtitle settings too:

  1. Visit the Main Menu of your Roku device's homepage
  2. Select Settings and look for System then Language
  3. Select 'English' or the desired language for your system
  4. Once you're done, return to the Viki Channel and check that the 'CC' icon on the bottom left of the video screen is togged on in blue
  5. Press * on your remote and select <On> under the captions options.

  Are you still having the same issues with the Viki channel? If so, can you please provide the following information?

  • Which device and model number are you using? (Go to the Roku homepage > Settings > System > About)
  • The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
  • Do you see any other error messages/page? If so, are you able to share with us the error message, please?

  Thank you so much for your help and we'll look forward to your response.

  Best,
  Charisse
  Viki Community Team Member

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  seva_184

  February 09, 2023 17:49

  I lost my subtitles and even the ICON to access it. What do I do

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• 

  Michelle (CX)

  February 10, 2023 03:49

  Hi seva_184

  Thanks for writing to us with your subtitle concern.

  Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests. If you have other questions, please reply to the ticket on the Help Center and our team will assist further.

  We appreciate your patience and understanding in this matter.

  Thanks,
  Michelle

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