Answered

[Closed] Watch History is not saving

For the past couple of weeks on Viki none of the new shows that I have been watching are not saving on my watch history and I have tried resetting the app and logging out and nothing seems to be working. Please help me fix my problem! :)

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6 comments
  • Official comment

    Hi All,

    Sorry to hear you're experiencing this issue.

    Kindly note that the Continue Watching list will take about 15-30mins to be updated. Also, dramas/movies must be played for at least one minute. 

    If you’re Continue Watching list hasn’t been updated after 30 minutes,  may you try the following?:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki

     

    Thank you,
    Anj

    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • I too am having the same problem. I hope this can be resolved immediately and quickly! 

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  • Hi Anj I have tried all of those things and Viki still isn't working for me

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  • I am having the same problem. We watch about 5 on air shows and older shows as well. It's confusing when it doesn't keep up with what show we have watched all of or part of and we have to sort through them until we find out where we were at.

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  • I’m having the same issue. It’s not saving my watch history on my phone or on my Roku. I’m watching multiple shows so this is extremely annoying. What is the fix? What was mentioned previously did nothing.

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  • Hi All,

     

    Thank you for that information. We're really sorry for the inconvenience you're experiencing. Our team is aware of the Continue Watching/Watch markers issue.

    Rest assured that I forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible. We'll be closing this post to prevent confusion of multiple requests.

     You can follow our progress here:

    https://support.viki.com/hc/en-us/community/posts/4402988586387

    Hope this helps for now. We appreciate your patience and kind understanding on this matter. 

     

    Thank you,

    Anj

    Viki Community Team Member

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