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[Closed] Viki on roku keeps logging off

When I use Viki on my Roku, it logs me out every time I turn off the TV. Why is this happening?

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  • Official comment

    Hi lee_j_timothy_495

    Apologies for the delayed response!

    We've made some improvements on the newer version of the Roku Viki Channel. Do update to version 2.15.0 before trying again. 

    If you are still having technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Cheers,
    Michelle

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  • Hi lee_j_timothy_495,

    Thank you for contacting Viki Comunity Support.

    Please be informed that Roku device does not save or store their passwords and usernames, so they have to enter them every time they try to sign in to their account.

    We appreciate your understanding and if you have any other questions or concerns, please let me know.

    Thanks,
    John Rey
    Viki Community Support Member

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hi lee_j_timothy_495,

    I’m sorry that you're experiencing issues with Viki on your Connected TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back into your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. An exact description of the issue you're experiencing.
    3. Which device and model number are you using?
    4. Your current location /region.
    5. Which specific movies or episodes are causing this issue? Please give as many details as possible
    6. A screenshot, picture, or short video of the error message or issue.

    I'll look forward to your response.

    Thanks,
    John Rey
    Viki Community Support Member

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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