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[Closed] Ad freeze

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tahi_rahman91_992
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I’m on the app on iOS but on one certain advertisement the video keeps freezing and won’t play. I’ve uninstalled and reinstalled the app but the problem hasn’t solved. It’s the same ad that freezes on all the shows that I try to watch.
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    Shine

    Hi tahi_rahman91_992,
     
    Thanks for writing to Viki Community Support! 
     
    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.
     
    Please help to respond there too as this post will be closed to prevent multiple requests confusion. 

    Have a great day!  
     
    Thank you,

    Shine

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