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[Closed] Why can’t I see shows currently streaming
I pay Rakuten a subscription yet the shows that are current and advertised are not available to view. Is this not a breach of the payment agreement to the viewer? Why are you only streaming some shows and not all shows in all regions? Should you not specify this in your customer agreement before customers sign up?
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Hi roshani_pete_896,
Thank you for writing to Viki Community Support!
The topic of licensing and where content is available geographically is a tough one. Very often, content owners - the people we license the content from - tell us where in the world the content is allowed to be seen. Unfortunately, we don't often have a lot of control over this, and we must abide by the wishes of the content owners who make these decisions.
We're always working on adding more content to more regions, though, and we have a feeling that in the coming months, you'll start to see more and more new and exciting content coming your way. If you would like to request a specific title, please feel free to do so by filling out this form: http://bit.ly/VikiContentReq
Our content team will see your request, and if possible, we'll try to acquire it in the future.
For more info on licensing, check out this blog entry written by our CEO on our blog: http://bit.ly/VikiLicensing
We are always looking for ways to improve the community's experience on our site, and your feedback goes a long way in educating us on what you need.
For more information, you can refer to our website for the Terms of Use.
If you have any more questions for us, please let us know by writing to our Help Center.
Thank you,
Darl
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