[Closed] English subtitles stopped on my tv when mirroring from my Ipad

• Official comment

  

  Michelle (CX)

  March 03, 2021 08:33

  Hi there,

  Thanks for contacting Viki Community Support.

  Could you share more details about your issue?

  • How are you mirroring to your TV? Airplay or Chromecast? 
  • Have you tried to reinstall the Viki app on your iPad? What app version is it?
  • Are subtitles missing even when watching directly on your iPad app? 
  • Are subtitles missing from all shows? Please share the specific episodes with the issue.

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  wattamoves10_173

  July 20, 2021 20:08 (Edited July 20, 2021 20:09)

  This also happened to me. Subtitles are still missing with our Samsung 7 Series TV when using Airplay from my iPad.

  I tried reinstalling Viki app and downloading the latest version of the app and turning on/off my iPad still the same issues persists (missing subtitles).

  When watching on iPad, subtiltes are present. Only problem was on Samsung TV. Subtitles are also missing fom other shows.

  i also did try to changing/editing the Airplay settings from our Samsung TV but it still won’t show any subtitles. Can you please help me resolve this issue please? Michelle (CX)

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  wattamoves10_173

  July 20, 2021 20:10

  patki1_690 Have you already resolved your issue with the missing subtitles when using airplay on your tv?

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  patki1_690

  July 21, 2021 17:05

  This issue is resolved but I had submitted another issue regarding lack of automatic continuation of one episode to the next!!!  I had already reinstallation of Viki as per instructions.  Will there be a resolution soon??

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  Michelle (CX)

  July 23, 2021 03:48

  Hi wattamoves10_173 & patki1_690,

  We will be reaching out to you via a ticket on the Help Center shortly so as to gather more details about both issues. 
  
  Please help to respond there too as this post will be closed to prevent multiple requests confusion.
  
  Thank you,
  Michelle

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