Answered

[Closed] where is my money?

i cancelled my subscription for the standard pass that was yearly, and i only had it a week prior but it charged me for the whole thing and i didn't get a refund. i don't want the benefits, i want my money back.

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  • Official comment

    Hi there,

    Thanks for contacting Viki Community Support.

    It seems that a cancellation was not made during your 7 days trial and that was why you were billed for the renewal. 

    Unfortunately, due to strict Apple regulations, we do not have access into your billing history and thus, cannot check further or issue a refund. Instead, you may request a refund through iTunes by following these instructions.

    Hope this helps! If you have any other technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Best,
    Michelle

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