Thank you for writing in to Viki Community Support. I'm so sorry that you're experiencing this issue on the Viki app.
Could you first please try the following:
Delete and Reinstall the Viki app
Reboot your device
Are you still experiencing these issues with the video player? If so, can you please provide the following information?
Does this occur on all shows? Please let us know example shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
What's your device and Operating System version?
What version of the Viki app are you using? You can find it on the app settings.
Does the freeze occur when you start a new video or only when you go back to those that you are watching halfway?
Thank you so much for your help.
Best, Michelle
Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
Comments
Hello,
Thank you for writing in to Viki Community Support. I'm so sorry that you're experiencing this issue on the Viki app.
Could you first please try the following:
Are you still experiencing these issues with the video player? If so, can you please provide the following information?
Thank you so much for your help.
Best,
Michelle
Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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