Answered
[Closed] Subtitle
English subtitles disappeared
First try: Home, Settings, and Subtitle Language EN appeared
Second try: On remote control:
Clicked on * - Closed Captions/Audio Config appears
Captions Mode on Replay highlighted
Clciked on Captions Track 1 of 1 ENG
Neither method worked - no subtitles
Subtitles ok on Netflix, Hulu, Prime
Comments
Hi there,
Thanks for writing in to us with your subtitle issue on Roku.
After clicking on * on your remote, please select <On> under the captions options instead. <On Replay> will only show subtitles when you press the replay button on your remote.
If that did not help with your issue, please try these steps to adjust your subtitle settings too:
Are you still having the same issues with the Viki Channel? If so, can you please provide the following information?
Best,
Michelle
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still having the same issues with the Viki Channel? If so, can you please provide the following information?
Hi there!
Please help, I all of a sudden do not have subtitles for a show that did have them up until last night. I even reminded the show a bit and what I previously watched that did have subtitles, now suddenly does not...
Ipad mini 2 - 12.5.1 software - Model - MF066LL/A
I played another show, Heirs, and the subtitles show.
I have already removed the app and downloaded it again and the subtitles did not come in.
Please assist.
Thank you
Hi janellab2k_152
As your issue involves another device that is not Roku, we will be reaching out to you via a ticket on the Help Center shortly so as to gather more information. Please help to respond there too.
Thank you,
Michelle
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