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  • Hello,

    Thank you for writing in to Viki Community Support.

    I'm sorry you're experiencing issues with the web video player.

    To make sure this is not a browser issue can you please try the following?

    1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
    2. Log out from your account
    3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
    4. Close the browser and restart it again.
    5. Log back into your Viki account
    6. Try again from another browser (eg. Chrome/Firefox/Edge)

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • The browser version and operating system you're using. You can find this here
    • Is there an error message shown? 
    • A screenshot of the error page you see

    Thank you so much for your help. 

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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