Not available in your region

• Official comment

  

  Charisse

  July 27, 2021 10:10

  Hello an_netteflette,

  We're very sorry to know we're having this issue.

  To ensure we're logged in on the right account, kindly ensure we're using the email address linked to your subscription.

  If you've forgotten the password to this account, you can reset it by taking these steps:

  1. Please first ensure that you're logged out from your Viki account on all of your devices. This includes your mobile, tablet, web browser (laptop/computer) and TV device. This is very important

  2. On your web browser (laptop/computer), please go to https://www.viki.com/forgot_password

  3. Enter your email address

  4. Follow the steps in the email. Be sure to check your Spam folder if you don't see it in your Inbox.

  Hope this helps. If you're still seeing the same error message, please let me know.

  Thank you,

  Charisse
  Viki Community Team Member

   

   

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• 

  sharadhavenkatesh777_773

  December 02, 2020 22:57

  ....

  -1

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• 

  Michelle (CX)

  December 07, 2020 10:41

  Hi there,

  Thanks for contacting Viki Community Support. For more information on why you are seeing the 'Not Available in Your Region' message, please click here.

  If you'd like to request a specific show in your geographic region, please fill out this form. Our content team will see your request, and we'll try our hardest to license the show in your region in the future.

  For more info on the licensing process, as well as regional licensing, please check out this blog post.

  Hope this helps to clarify!

  Cheers,
  Michelle

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• 

  an_netteflette

  July 27, 2021 07:42

  There are some shows that I was watching (my fated boy, tears in heaven), I have seen lots of episodes and now suddenly I get the 'not available in your region' sign.

  Is that normal? 

   

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