video is not loading


recently the new video are not loading, it was started last week. Pls, fix this problem.





1 comment
  • Hello,

    Thanks for writing to us! We're sorry you're experiencing these problems on

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser

    Could you please share the following information?

    • Browser version and operating system. Click here to see all related information.
    • Does this issue occur on your other browsers too? (eg. Chrome/Firefox/Edge)
    • Have you tried to restart your internet connection?
    • Your internet speed. Please share with us the download speed by going to this website.
    • What are the specific titles/episodes with this issue?


    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post