Answered

[Solved] technical issue with Vikipass plus getting Viki client error code 3 "vcodeerror:11 "invalid token"

Hi getting this error code and can NOT watch any viki show since yesterday.

Viki client error code 3 "vcodeerror:11 "invalid token"

what can be done about this?

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  • Hi there,

    Thank you for writing in.

    We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

    1. What device you're currently experiencing issues with?
    2. If the issues are happening on the app, what app version are you using? You can find it under settings.
    3. If the issues are happening on the Web, what browser version are you using?
    4. Have you reinstalled your app or cleared your browser's cache/cookies?
    5. A screenshot of the issue or error messages you see.

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hi Michelle,

     

    It's ok now, I deleted and reinstalled the app on the Apple tv box and it seems to be working. Although, it was a big hassle to redo. 

    TY for the response,

    Nick

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  • Hi nick_gray_989 !

    No worries, glad that you were able to resolve the problem.

    We'll be closing this thread now but if you have any other technical issue, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Cheers,
    Michelle

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