[Solved] Card I used for trial has been closed after lost. Need to change.

• 

  Michelle

  November 05, 2020 05:41

  Hi there,

  If you're currently on a trial period of your subscription, you will not be able to update your credit card details.

  To change your billing details before your first charge, you will have to: 

  1. Cancel your trial subscription before the renewal date shown on your Subscription & Settings page
  2. Change your billing details with the steps listed here
  3. Re-subscribe with the new billing details 

  Do note that in doing so, any unused time left in your trial period will be forfeited.

  Hope this clarifies! 

  If you have any other questions, do reply to your ticket on the Help Center as this post will be closed to prevent multiple request confusion.

  Best,
  Michelle

   

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