Answered

[Closed] Cannot use app with new phone

I made a support ticket about 3 weeks ago about not being able to watch viki content after purchasing a premium subscription. My old phone was lost(Huawei p30) and I purchased a new one -- Xiaomi mi 10 Ultra. There was no disclaimer that this phone may not be compatible with the app, but I'd like to know just what the problem is and why? I can only assume I haven't received an official response because HR doesn't have a positive answer for me. I don't mind the cold truth that I'm out 15 bucks and my phone will never work with viki, but I'd just like to know what the problem is. I would still like to watch the content I was following at the time I lost my phone.
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  • Official comment

    Hi there,

    Thanks for getting in touch with us.

    This might be one of the possible reasons why you might not be able to install the app on your device:

    1. Your device is rooted and/or does not support DRM playback. You can check if your device supports DRM playback by downloading this app

    If your device meets these requirements and you’re still experiencing issues, please reply to your ticket on the Help Center and we will assist further. This post will be closed  to prevent confusion of multiple requests.

    Best,
    Michelle

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