[Closed] Adverts are freezing on Hisense TV App

When attempting to Rakuten TV Viki “Watch free with ads”. The adverts are freezing.

The first batch of adverts prior to the TV programme starting never freeze, but the first set of ads during the programme will periodically freeze.

Example, watching ‘I Remember You’ Episode 1.

First set of 5 adverts, they all run Ok

Watch 20 minutes of programme and the next batch of 4 adverts pop up, the first 3 adverts run, but right at the end of the third advert the screen freezes and my only option is to exit the App and restart the tv programme from the beginning.

It may take around 3 or 4 attempts to get through the 2nd set of adverts.

I am not signed into my account on my smart tv because the special characters used in my password are not available on the TV, I cannot find ‘)’.





1 comment
  • Hi there,

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device and issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.


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