The shows won’t load in my iPhone after I changed my password. It kept saying that an error has been encounterrd

• 

  Michelle

  November 02, 2020 10:06

  Hi there,

  We're sorry that you're experiencing this issue on the Viki app.

  Could you first please try the following:

  1. Log out from the Viki app
  2. Delete and Reinstall the Viki app
  3. Restart your device
  4. Log back in to Viki

  If this does not help resolve the issue, could you please provide the following helpful information:

  1. Does this occur on all shows? Please give example shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
  2. What version of the Viki app are you using? You can find it on the app settings.
  3. Screenshot of the issue or the error message you see.

  Best,
  Michelle
  
  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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