We're sorry that you're experiencing this issue on the Viki app.
Could you first please try the following:
Log out from the Viki app
Delete and Reinstall the Viki app
Restart your device
Log back in to Viki
If this does not help resolve the issue, could you please provide the following helpful information:
Does the app crash immediately after you open your app or when you watch a specific video?
What version of the Viki app are you using? You can find it on the app settings.
Best, Michelle
Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
Comments
Hi there,
Thank you for writing to Viki Community Support!
We're sorry that you're experiencing this issue on the Viki app.
Could you first please try the following:
If this does not help resolve the issue, could you please provide the following helpful information:
Best,
Michelle
Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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