Viki won't connect to my server

• Official comment

  

  Lyn

  March 02, 2021 10:11 (Edited March 03, 2021 00:52)

  Hi charleskimbrough89_656,

   

  Thanks for writing in!

   

  We're sorry to know that you're experiencing issues with Viki on your Amazon Fire TV.

   

  To make sure this is not an app problem can you please try the following:

  1. Log out from your account
  2. Uninstall and reinstall the Viki app from your device.
  3. Turn your device off and on again.
  4. Log back into your Viki account by following the steps here.

  If you are still facing the same issue, please provide the following information:

  1. Which Fire TV Stick model number are you using?
  2. Your Viki app version (On the app, Left Side Bar > Settings > About Viki)
  3. Have you tried connecting to another internet connection?
  4. A screenshot/photo of the error message or issue.

  Please let us know about the outcome. If needed, we will create a ticket to further investigate and closely monitor your case.

   

  Cheers,
  Lyn
  Viki Community Team Member

   

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  colette_zee_24

  June 26, 2021 04:50

  I have this problem as well.  It started occurring around late February for me too.

  0

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• 

  Lyn

  June 28, 2021 13:11

  Hi colette_zee_24, 

  Thanks for writing in.

  We're very sorry to know you had the same issue.

  Can you kindly confirm if you tried the steps above?

  If yes and the issue still occurs now, can you also share these pieces of information:

  1. Which Fire TV Stick model number are you using?
  2. Your Viki app version (On the app, Left Side Bar > Settings > About Viki)
  3. Have you tried connecting to another internet connection?
  4. A screenshot/photo of the error message or issue.

  Please let us know about the outcome. If needed, we will create a ticket to further investigate and closely monitor your case.

   

  Cheers,
  Lyn
  Viki Community Team Member

   

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

  0

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